FAQs
We’re here to make your shopping experience smooth, joyful, and stress-free. 💫
Below are answers to some of the most common questions our community asks.
🛍️ Orders & Shipping
Q: How long does delivery take?
A: We ship with Bosta. Orders usually arrive within 1–5 business days, depending on your location.
Q: How much is the delivery fee?
A: Shipping fees vary based on your city and will be calculated at checkout before confirming your order.
Q: Can I track my order?
A: Yes! Once your order is shipped, you'll receive a tracking link via email or WhatsApp.
🔁 Returns & Exchanges
Q: What is your return policy?
A: You can request a full return or exchange within 48 hours of receiving your order — as long as the item is in its original condition.
Q: Who pays for return shipping?
A: If the return is due to our error (wrong or defective item), we cover the return cost.
Q: How long does it take to get my refund?
A: Refunds are processed within 14 days from the time your return is picked up and received by us.
👗 Products & Sizing
Q: How do I choose the right size?
A: You’ll find a Size Guide on every product page. If you need more help, feel free to contact us directly.
Q: Are the colors exactly as shown?
A: We do our best to show true colors, but slight differences may occur due to screen brightness and lighting.
💬 Need More Help?
Still have a question?
We’re happy to help anytime!
📩 Email us: withgraceeg@gmail.com
📱 DM us on Instagram: @withgraceeg
📘 Message us on Facebook: With Grace Eg